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Return Policy

Edgar Bikes Return Policy

Exchanges

We want to make sure your happy with your purchase. We accept returns on new and unused products for exchange or in store credit within 30 days of purchase. There is no restocking fee on exchanges, if the items are new, in unused condition, and in the original packaging. Before returning any item, you must obtain a return authorization number. You can obtain the return authorization number by calling 206-419-7822 Monday through Friday between 10:00 and 5:00 PM Pacific time. No returns or exchanges are allowed on installed or special-order items. All postage must be paid prior to shipping returns to Edgar Bikes. No C.O.D's will be accepted. Please send all returns to:

Please package all returns in unused condition and in original package and send postage paid to:

 

Edgar Bikes
Attn: Returns
1705 E Harrison St.     
Seattle, WA 98112

Returns

Items returned for refund in new and unused condition in their original packaging will be given a full credit for the purchase price of the item to the original credit card or other payment account used to purchase it. Items may be returned within 30 days of original purchase. Please allow one billing cycle for credits to appear on your credit card billing statement. To check on a return or exchange please call during business hours. We cannot accept any returns on used or installed merchandise.

Missing or Incorrect Items

If your package is missing items or the you received items which are incorrect, please email us or call us at 206-419-7822

Wrong Product Received

If we are at fault we will pay for the return UPS Ground return shipment of the product and send you a new product with the same method which the order was originally placed. We can provide a call tag to make the process easier. We will take care of the mistake in a timely manner, and work with you to fix the error. A new invoice will be created and charged for the new product and a full credit given when we receive the returned product.

Defective Products

Warranties are issued by the individual manufacturers of each product. Warranties usually cover defects in materials and workmanship. Damage from any type of abuse or neglect is not covered. The manufacturer may choose to either repair or replace a product they feel is covered under the warranty. Some manufacturers require the warranty item to be sent directly to them others prefer us to handle it. If you feel you have a defective product you may contact the manufacturer for a return authorization directly or you can contact us. It is usually faster to contact the manufacturer directly. Most manufacturers will not accept shipment without a return authorization. We can supply you with the manufacturer contact numbers for all the products we sell. Shipping and labor are not covered by most warranties. We must be contacted before we will accept any warranty items. Please call 206-419-7822

Damaged in Shipping

We will replace any product damaged in shipping. This does not include items that have been installed.

How to Return a Product

Any exchange or return being sent back to us must have a valid Return Authorization number issued by us. There are two ways to obtain the Return Authorization number. Using our website, you can login to your account, view your order history, and use our Online Return Authorization process. You can also email us or call us at 800.936.5156 or 503.943.6155 to acquire a Return Authorization number.

Return Procedure

  • Returns normally take 2 business days to process.
  • We will e-mail you a confirmation that your return has been processed and we have performed the necessary credits or exchanges.
  • You can always contact us at:206-419-7822 or email 
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